Cancellation Policy

Orders can be canceled within 24 hours.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this 24 hour period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.


You can always contact us for any cancellation question at support@thepawprint.store.

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The Paw Print
Connie Wulf
Canvas for just $19

I purchased the $19.99 canvas with both of my dogs photos on it and it is amazing!! Soooo cute and well made!! To me it is well worth what I paid for it. Some of my friends thought I had painted it it looks like a real painting!! Thanks for such a great product!!

Amazing❤️🐶❤️🍀

Amazing❤️🐶❤️🍀

Love what you guys do!! Two years I submitted my

Love what you guys do!! Two years ago, I submitted my dog for the calendar and she won. I miss her


I love these calendars and cute little stuff.🐾🐶❤️
Holly

I love dogs

My dog Zeus got selected for June 2027 and I

My dog Zeus got selected for June 2027 and I gotta say I’m pretty happy about it! He’s a regular celebrity at my house now lol

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The Paw Print
Nateema Shellow
Me an chi chi are so happy he's on April im so

Me an chi chi are so happy he's on April im so grateful would love to do this again

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The Paw Print
Lisa Farmer
300 piece puzzle of my dog

I just read a review about the 300 piece puzzle of my dog and I totally agree with it. There are pieces that can fit multiple slots and it is very confusing. I do not have enough pieces to do the border.
The puzzle itself is very cute so I’m very disappointed that I cannot finish it☹️

Hi Lisa, we're sorry to hear about the difficulties you're experiencing with the puzzle. We appreciate your feedback and will look into this issue to improve our products. I haver reached out to you in private to better assist you.

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The Paw Print
Slimybooty
I submitted the picture of my cat for shits and

I submitted the picture of my cat for shits and giggles and he unexpectedly got picked for the calendar

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The Paw Print
Laura Mangone
I love everything we have purchased from The Paw Print!! No complaints at all

I love everything we have purchased from The Paw Print!! No complaints at all. The staff responded promptly to a request I sent asking for a replacement lid as I cracked mine when I dropped it for my huge travel cup/mug. They were very helpful and I had my lid in a matter of days. I cant wait to see what our pretty kitty is made into next!

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The Paw Print
Amber Douglas
I ordered the calendar and two tumbler mugs with

I ordered the calendar and two tumbler mugs with our baby Bella on them. They arrived today and I absolutely love them !!!! Thank you so much ♥️🐾

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The Paw Print
sarah moshier
Loved Both of the Products I Received!

In regards to the calendar: I'm don't entirely understand why the calendars receive some mixed feedback. I didn't interpret it as a contest or sweepstake when I submitted my pet when I came across the ad, but some people have. They were just looking for dogs and cats for the calendar that they make yearly. As far as I understand, the proceeds go towards donations for shelters, food banks for pets, help assist with medical expenses, etc. Not in their pocket. If they wanted profit from it, I would think that they would hire a professional photographer for it or choose higher quality pictures. Instead, they were looking for what owners had of their own. Not everyone has or can afford professional photos of their animals. Sometimes all they have is a mobile device picture. I think the product is more genuine this way. It is a full calendar and not just a sheet of paper like I have seen mentioned before.

In regards to the canvas print: the quality and print is beautiful and clear with our print. It's perfect for my father's memorial for his dog. It is also coincidental, but it was delivered at the best time possible. It arrived the same day that I picked up her ashes for my dad. Literally an hour before I received the call from the clinic. I will say that the magnetic clips to hang on the wall did throw me for a loop and is lighter than I expected, but I think I would have rather have that option on the off chance my father decides to frame it instead. From the bottom of my heart, thank you.

This is just an added bonus for me: Made in Texas! I love Texas and hope to move back one day.

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The Paw Print
Leah and ron keough, and our handsome puppy!!!
We love the calendar especially the month of may

We love the calendar especially the month of may where our celebrity Harry is loving life with his puppy toy, The calendars are so beautiful and great quality, now we just have to get our kitties in the next calendar

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The Paw Print
Frankiejohnson
Never received my calendar

Never received my calendar.

Hi Daniel, we're sorry to hear your calendar hasn't arrived. I have reached out in private to better assist you. Thank you for your patience.

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The Paw Print
Cynthia Halstead
Beautiful tumbler cups and others

I had ordered some things and I use everything everyday Iwill be ordering more. Thank you!!!

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The Paw Print
Shannon
Took my money lost my order

Took my money. Lost my order. Failed to take responsibility for lost order

Hi Heather, we're really sorry for the inconvenience. I do believe you have us confused with another company. I will be reaching out in private to better assist you. Thank you for your patience.

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The Paw Print
Naomi Dy
My cat was featured on a calendar so I ordered it

My cat was featured on a calendar so I ordered it and never received it. My guess is there was a delivery issue, they reached out for me to confirm my address and I did but they took no effort further to resolve my problem. I genuinely don’t know what to do at this point but I would like a refund for the inconvenience.

Hi Naomi, I'm sorry to hear about the trouble with your order. I did respond to your email asking for your full address. I have not received a reply back yet. We hope to hear from you soon!

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The Paw Print
Anonymous
it gives my pet a chance to experience life in

it gives my pet a chance to experience life in the world without being stuck in a ordinary place

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The Paw Print
Samantha Barela
Unfortunately Kujo has passed away on May 12,

Unfortunately Kujo has passed away on May 12, 2026 at 2:00 and he on the other side of rainbow bridge and we appreciate all the things your staff created of him 🤍🌈🐶

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The Paw Print
Anonymous
i love what they are trying to do

i love what they are trying to do but wish they would support real artists instead of ai

Hi there, thank you for your feedback. We appreciate your support and will consider your suggestion to support real artists. Thanks for sharing your thoughts!

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The Paw Print
Lori A Collins
I Love What you all are doing!!! I just wish

I Love What you all are doing!!! I just wish we could get 1 puzzle or 1 calendar or even 1 coloring book for free! Unfortunately Drakeo/ BoobyDoo has passed away unexpectedly and I’m devastated and so heartbroken!!!! I’m going to try and get the money!!!! I NEED THIS TO KEEP HIM CLOSE TO MY HEART!!!! Thank you for loving him!!!
Sincerely
Lori Collins

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The Paw Print
Danielle Mitchell
No hassle, just replaced

I had a straw from a cup come bent, they replaced it without me even asking based off my review. 10/10 love the cup with my cat on it. I use it every day.

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The Paw Print
Ih8scammers
SCAM AND LIARS TBSY JUST WANT TO PROFIT OFF OF

SCAM AND LIARS THEY JUST WANT TO PROFIT OFF OF PICTURES OF OUR CATS

Hi there, we're sorry to hear about your experience. We take concerns seriously and would appreciate the chance to address any issues directly. I will be reaching out in private to better assist you.

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The Paw Print
Vailjanine
I would buy one for for $12! Too rich for my blood!

I would buy one for for $12.99!

Hi Janine, thank you for your feedback. We're sorry to hear the price didn't meet your expectations. We appreciate your input and hope to offer options that better suit your budget in the future!

AI Slop

While i love the idea of merch for peoples pets, it’s disheartening to see the use of AI. I will be unsubscribing and i will not order from here again because AI is harming everyone. Even your pets.

Hi Ryan, we appreciate your feedback and understand your concerns about AI. We're committed to creating products that pet lovers enjoy, and we value your input. If you have any questions or suggestions, feel free to reach out. Thanks for giving us a try.