Cancellation Policy

Orders can be canceled within 24 hours.

Please email our team with your cancellation request as soon as possible.

You will receive confirmation of your cancellation if we’re able to make it happen.

After this 24 hour period, we may not be able to cancel your order as it might already be in processing or shipment.

If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.


You can always contact us for any cancellation question at support@thepawprint.store.

H
The Paw Print
Hannah Menne
Keeping Memories Alive

Our two babies have been chosen for separate products, Angel(pitbull) was chosen for the pet model coloring book which turned out absolutely amazing , the product is VERY WELL made .
But more importantly our very first fur baby , Storm(pitbull) was chosen for the 2027 calendar. What you did know is Storm has been passed away for close to 2 years now. It still hurts when we walk through the door and don't see him. I was 16 years old when I first met him . My husband had raised him since the day he was born, and he grew to have a special place in my heart as well as many others! We had many ups and downs with Storm over the years though, he had to have 2 toes amputated during Covid. While other spent their money on random useless stuff, we spent our money on keeping him alive. He had a skin condition nobody could identify , and the day we had to make the decision to say goodbye; we found out he had some form of a tumor or cancer. We just wanted to say thank you for keeping his memory alive. Now thousands of families can love him the way we did! And just as a side note , we had a very hard time connecting with any animal after him ,until Angel. And she is actually his niece . We gave her that name because she is so much like him it's like she was giving us a part of him back.

p
The Paw Print
pearlgirl2003
I love seeing my baby daisey start her modeling

I love seeing my baby daisey start her modeling career! Plus so many other cute pets! Such a cute calendar!

S
The Paw Print
Sheri Roth
I was pleased to see that my dachshund, Emma

I was pleased to see that my dachshund, EmmaMae, was chosen for the 2027 calendar year for September

B
The Paw Print
Breanna
Pet Coloring Book

I submitted my boy for a coloring book page, and he got into it, they did a great job of making him into the coloring page! He’s also got a puzzle now that I’ll have to get in a couple of weeks!

G
The Paw Print
Gary W Evans
Watch prices.

I would like to buy somethings .but when you go up in size on the shirt they are raising the price on the cup for no reason

Hi there, thanks for flagging this. We’re sorry the pricing felt unclear, especially when changing shirt sizes. I will be reaching out in private to better assist you.

M
The Paw Print
Mayragonzale
I love everything that comes out

I love everything that comes out. Every season is so beautiful. I also love to see my Coqueta. being part of this, I love how everything comes out you guys are great. I love it. I love it. I love it.

A
The Paw Print
Anonymous
This has been a wonderful experience but the fame

This has been a wonderful experience but the fame has gotten to my cat, he moved out and he’s now a famous cat model who also has a strange podcast.

S
The Paw Print
Sandradesmet
I loved my pillow of Patches and my puzzle of

I loved my pillow of Patches and my puzzle of Josephine.

A
The Paw Print
Anonymous
Beautiful!

My pillows are beautiful! Ranger and Luna look exactly like my pillows do. Awesome job!

K
The Paw Print
KAY HOSMER
You have a photo of some of my cats, and labeled Hank but Hank isn’t in the photo wrong photo!!!!

You have a photo of some of my cats,

Hi Kay, we’re so sorry we used the wrong photo and mislabeled your cats. We understand how upsetting that is. I have reached out in private to better assist you.

Rip off My dog was chosen for the calendar and

Rip off

My dog was chosen for the calendar and I don’t even get a free one. I get 30% off. They make all these sales off of my content yet can’t afford to give me a 5$ calendar for free.

Don’t waste your time here.

Hi there, we’re sorry this left you feeling taken advantage of. We appreciate you sharing your concerns and would like to make this right. I will be reaching out in private to better assist you.

K
The Paw Print
Karen Whygle
When I found the paw print site

When I found the paw print site. I thought "why not". Never win anything, so I sent my baby's photo anyway . I couldn't believe my eyes when I got the text saying my babys are being featured in the 2027 calander. I cried happy tears. Thank you so much for seeing my babys through my eyes . What a blessing .

J
The Paw Print
Josiesuebailey
Calendar contest

I summited my dogs photo for the 2027 calendar and got chosen. Come to find out it is fake. Please change your advertising and stop lying to people from a upset pet owner

Hi Josie, we’re so sorry for the frustration and disappointment this has caused. We take your concerns about the calendar and our advertising seriously, and would like to look into what happened. We have reached out in private to better assist you.

A
The Paw Print
Anonymous
I thought I won the cat calendar, turns out they

I thought I won the cat calendar, turns out they tell everyone they won and swap pictures :( just to get you to buy it 10/10 marketing tactic though

Hi there, that’s not the experience we want anyone to have. I will be reaching out in private to better explain our calendar process.

F
The Paw Print
Felicitydarling
Photo came a little bit more orange

Photo came a little bit more orange than expected, but still really enjoy the pillow.

A
The Paw Print
Anonymous
My review got deleted conveniently

My first review got deleted conveniently, so I’m rewriting it..
They chose my puppy for the calendar and only offered 30% discount for the calendar. What a scam.

Hi there, that the calendar offer left you feeling misled. We understand how frustrating that is. I have reached out in private to better assist you.

😡😡😡😡terrible. Never got items and can’t reach anyone

I gave 5 stars so my review will be seen…
I ordered 2 calendars. As my dog is on may 2027 I never received them.. I reached out to customer service and they have not responded nor have they sent my items….
Terrible service, terrible customer service…
Just want to warn people that they do not send what you order, and can’t reach anyone that knows what they’re doing…. 😡😡think this site and business is not legit… I’m so disappointed. I was looking forward to receiving my items..and this is back in may ….

Hi Zurii, we’re truly sorry your two calendars never arrived and that you haven’t received a response from our team. We understand how disappointing this is, especially when you were looking forward to them. I have reached out to you in private to better assist you.

A
The Paw Print
Ass Clapicus
Seeing my peachy weachy on a calendar makes me so

Seeing my peachy weachy on a calendar makes me so happy lmfaooo

M
The Paw Print
Mark Huffman
They are using a pic of my dog I took and I

They are using a pic of my dog I took and I still have to pay 40 dollars for a calendar!? Jeepers

Hi Mark, we’re sorry for the frustration. We’d like to look into how your dog’s photo was used and clarify the calendar pricing. I have reached out in private to better assist you.

P
The Paw Print
Penny Etson
I sent a picture of gizmo

I sent a picture of gizmo. They put him in the calendar as February.\n 2026 i spent almost $200 on merchandise. When it came, they spelled his name GZMO. I have sent emails.\n I've tried calling.\n And they still don't correct the problem. Now I'm quite sure they're missing my money.\n I would have bought the beach towel.\n I would buy the sweatshirt that they're showing me today. But they will not fix his name. Sincerely gizmos, mom.

Hi Penny, I’m so sorry Gizmo’s name was misspelled and that your emails and calls haven’t resolved it. We understand how disappointing this is, especially after your purchase. I have reached out in private to better assist you.

C
The Paw Print
Christy Tello
A Beautiful Tribute to My Baby Romeo !

I don’t think The Paw Print will ever truly understand how much this coloring book means to me. I submitted a photo of my sweet Romeo, and when I learned that he had been selected to be featured in their coloring book, I was beyond excited. What I didn’t know was just how meaningful this little book would become.

On October 23, 2026, I had to say goodbye to my precious Romeo after nearly 16 beautiful years together. After picking up his ashes and bringing my baby home one final time, I walked into my house to find his coloring book waiting for me. The timing was bittersweet, heartbreaking, and somehow comforting all at once.

To some, it’s just a coloring book. But to this mama, it’s a beautiful tribute to a little soul who gave me unconditional love, companionship, and some of the happiest memories of my life. Romeo wasn’t just my dog. He was my baby, my family, and a piece of my heart.

Thank you, The Paw Print, for giving me another way to keep my sweet boy’s memory alive. You created something that I will treasure for the rest of my life.

To every pet parent who loves their fur babies like children, you understand that sometimes the smallest keepsakes hold the biggest pieces of our hearts. 🐾❤️

Forever my Romeo. Forever his mama.

M
The Paw Print
Mary Sue Cross
Love the mug and Tshirt that I ordered

Love the mug and Tshirt that I ordered. Very good quality.

Really unhappy with this print, I’ve ordered 2

Really unhappy with this print, I’ve ordered 2 others in the past and they were great prints looked almost like real picture but this one came with the string cut and the print doesn’t even look like the other 2. ( real black and white pictures) I have 3 huskies was trying to complete the pack but I don’t even want to hang this one up!

Hi Jon, I’m so sorry this print didn’t match the quality of your previous orders, and that the string arrived cut. We’d love the chance to make this right and help complete your husky pack. I will be reaching out in private to better assist you.