Privacy Policy

Privacy Policy

At "The Paw Print," we are dedicated to preserving your privacy and ensuring the security of the information you provide us. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Information Collection:

  • Types of Information: To feature your dog on our various printed products, we collect essential details, including your name, email address, and phone number.
  • Method of Collection: This information is obtained through our online submission form or direct communication with you.

2. Use of Information:

  • Product Inclusion: The information collected is exclusively used for the purpose of considering your dog or cat's inclusion in our various printed products. If accepted, we may use your email or phone number to communicate relevant details.

3. Data Security:

  • Protection Measures: We employ industry-standard security measures to ensure the confidentiality and integrity of your personal information.
  • Limited Access: Access to your information is restricted to authorized personnel only.

4. Information Sharing:

  • Non-Disclosure: We do not sell, trade, or otherwise transfer your personal information to third parties. Your data is strictly confidential and used exclusively for internal purposes related to our printed product projects.
  • SMS Opt-In Data: Mobile phone numbers and SMS consent information collected for text messaging purposes will not be shared, sold, rented, or disclosed to third parties for their own marketing, advertising, or data-sharing purposes. SMS opt-in data is used solely to deliver messages you have requested and to comply with legal and carrier requirements.

5. Communication Preferences:

  • Opting Out: If you wish to opt-out of receiving communications from us, please contact us atย support@thepawprint.store. However, note that certain communications may be essential for updates related to our printed products.

6. Consent:

  • By using our services, you consent to the terms outlined in this Privacy Policy.

7. Updates to the Privacy Policy:

  • Notification: We may update this Privacy Policy periodically. Any changes will be communicated through our website or direct contact.

8. Contact Information:

  • For Questions: If you have any questions or concerns regarding our Privacy Policy, please contact us at support@thepawprint.store.

Thank you for entrusting "The Paw Print" with your information. Your privacy is our priority, and we are committed to maintaining the trust you place in us.


Privacy Policy Addendum โ€” Text Messaging Program

This section describes how The Paw Print (CAYKO LLC) collects, uses, and shares information related to our Text Program for recipients in Canada and elsewhere.

What We Collect. When you opt in or interact with the Text Program, we collect:

  • Identifiers: mobile phone number, email (if provided), name/pet name (if provided).
  • Consent Records: the exact consent language presented, checkbox state, time/date of consent, IP address, device/browser metadata, page/flow where consent occurred, and any doubleโ€‘optโ€‘in confirmations.
  • Messaging Metadata: message logs (timestamps, routing data, delivery status, carrier responses), keyword interactions (e.g., STOP/ARRET, HELP/AIDE, INFO), and engagement signals (e.g., link clicks) when available.

How We Use Data.

  • To send commercial electronic messages (CEMs) and program updates you requested.
  • To provide customer support and respond to HELP/AIDE/INFO requests.
  • To honor STOP/ARRET requests and maintain optโ€‘in/optโ€‘out records for compliance.
  • To monitor program performance, prevent abuse, and comply with laws and carrier policies.

Legal Basis (Canada). We send CEMs only with your consent (express consent under CASL). You may withdraw consent at any time by replying STOP/ARRET or contacting us at support@thepawprint.store; we will process the unsubscribe within 10 business days. Unsubscribe mechanisms remain functional for at least 60 days after each message is sent.

Sharing. We share limited data with:

  • Messaging service providers and carriers who route and deliver messages and manage compliance (e.g., 10DLC/tollโ€‘free/shortโ€‘code registries, antiโ€‘spam/abuse systems).
  • Service providers (processors) that host our sites, store logs, provide analytics, or assist with customer support. These parties are contractually bound to use the data only to provide services to us. We do not sell your personal information. We do not allow our providers to use Text Program data for their own marketing.
  • No Third-Party Marketing Use of SMS Data. SMS opt-in data, including mobile phone numbers, consent records, and messaging metadata, will never be shared, sold, rented, or otherwise disclosed to third parties for their own marketing, promotional, advertising, or data-monetization purposes. This information is used solely to operate and support The Paw Printโ€™s Text Program, comply with applicable laws, and meet carrier requirements.

Crossโ€‘Border Transfers. We may store and process data in the United States and other countries. These locations may have different dataโ€‘protection rules than your home jurisdiction. We implement safeguards appropriate to the sensitivity of the data.

Retention. We keep consent and messaging records for as long as your subscription is active and for a reasonable period thereafter to demonstrate compliance and handle disputes (generally up to 36 months after your last message, unless a longer period is required by law or needed for legal reasons). When records are no longer needed, we delete or deโ€‘identify them.

Your Choices & Rights.

  • Unsubscribe at any time by replying STOP/ARRET.
  • Access/Correction: contact us to access, update, or correct your information.
  • Withdrawal of Consent: you can withdraw at any time; weโ€™ll honor within 10 business days.

Childrenโ€™s Data. The Text Program is not directed to children under 13 (or the age of consent in your province). We do not knowingly collect their data. If you believe a child has provided a number, contact us to remove it.

Security. We employ administrative, technical, and physical safeguards designed to protect personal information appropriate to its sensitivity.

Contact Us. The Paw Print (CAYKO LLC), 539 W Commerce St #4482, Dallas, TX 75208 USA โ€ข support@thepawprint.store.

Updates to this Addendum. We may update this section from time to time; changes will be posted here with a revised effective date.

Effective Date: December 30, 2025.

A
The Paw Print
Anonymous
Love the tote & the water color print! Such a

Love the tote & the water color print! Such a sweet tribute to my buddy, Maverick!

L
The Paw Print
Laura Schoenhofer
My thoughts

Hi Paw Print People . . .
My cat,Nell, was chosen as the calendar girl for June 2027 and Iโ€™m honored! Iโ€™d just like to share a thought with you for what itโ€™s worth. I think it would be a good idea to give a free calendar to the chosen cats family. Afterall, arenโ€™t we helping you to earn money towards your cause? Iโ€™m a retiree on a fixed income with a lot of medical bills. I think it would be good for public relations to have a give and take attitude and that would also be a very kind gesture. I do realize your goal is to maximize your earnings, however, giving 15 free calendars would probably not change your trajectory by much. Youโ€™re allowed to disagree of course and i respect that. I have the option of not purchasing one, so nothing unfair going on here.
With all that being said . . . You are fighting for a wonderful cause and your mission is heroic. Thank you for choosing Nell. Iโ€™m a proud Mama. ๐Ÿ˜

Hi there, thank you so much for sharing Nellโ€™s story and for your kind words! We truly appreciate your support and understand your perspective. Weโ€™re grateful for your support in our mission, and Nell will always be a special part of our calendar. Wishing you and Nell all the best!

M
The Paw Print
Matt Marx
Great little shop!

Great little shop with great staff!

E
The Paw Print
Ethel Gay Carlyle
My dog Stonewall picture was great on the

My dog Stonewall picture was great on the calendar 3026, but when I came to the end of August the calendar went to 2025 which confused me . I had to buy another calendar so I didn't get to enjoy my calendar.

Hi Ethel, thank you for sharing your experience. We're sorry for the confusion caused by the calendar's date issue. I have reached out in private to better assist you.

A
The Paw Print
Ashlyn Lane
Mercy October 2027

Oh my goodness! I canโ€™t believe yall picked my beautiful baby girl! Thank you for picking her and adding her to your calendar! Canโ€™t wait to get mine in the mail!!

Why is my cat Miss February with a Christmas

Why is my cat Miss February with a Christmas background

Hi William, please check your email. I have sent you a private message to better assist you.

L
The Paw Print
Lindsey Dawes
This company is by far amazing! I ordered a customized cup from them a few months ago

This company is by far amazing! I ordered a customized cup from them a few months ago, and then, unfortunately I dropped the cup in the lid broke. Not only did they treat me with nothing but kindness for the cup, but they also sent me three different types of lids for my cup as well as three straws! This company truly cares about their customers and animals. I will 1000% continue to order from them! The people in customer service that I was in communication with via email treated me with nothing but extreme kindness and care! 10/10!!!

A
The Paw Print
Anonymous
Not What I Expected From a โ€œSelectedโ€ Pet Feature

I submitted a photo of my cat after seeing their promotion on Instagram, and the way it was presented gave me the impression that it was some kind of contest or selection process.

Later, I received a message saying that my cat had been โ€œselectedโ€ from thousands of submissions and would be featured in a calendar. I was excited and purchased the calendar, but afterward I noticed that I could not seem to find this calendar listed in the regular Products section of their website. This made me wonder how this is actually different from simply selling customers personalized products featuring the photos they submitted.

I then received another message saying that my catโ€™s photo had received so much love that they had created a puzzle featuring her, along with a private discounted link to purchase it. Again, I could not find that specific product in the regular Products section of the website.

At this point, it feels less like my cat was genuinely โ€œselectedโ€ for a public product and more like my submitted photo is being used to generate personalized merchandise that is then marketed back to me for purchase.

If this is simply a personalized merchandise program, I think that should be communicated much more clearly from the beginning. Using language such as โ€œselectedโ€ creates a very different impression. I would have felt much better about the experience if the process had been more transparent.

Hi there, thank you for sharing your feedback. We're sorry for any confusion caused by the promotion. Our goal is to create special personalized products, and we appreciate your suggestions on how to communicate this more clearly. We value your input and hope to improve our transparency. If you have any further questions, please feel free to reach out.

Disappointed Despite Supporting a Good Cause

I completely understand that this calendar is a fundraiser and that the proceeds are going toward a good cause, which I absolutely support. That said, I was really excited to find out that my cat was selected as a winner and would be featured in the calendar.

I was surprised and disappointed to learn that winners donโ€™t receive a complimentary copy. Even with the discount for being selected, the calendar is still $27 before tax and shipping, which unfortunately is just difficult for me to afford for a calendar.

I understand the purpose is to raise money, but when someoneโ€™s pet is selected and their photo is being used in a calendar that is then sold, I think providing the winner with one complimentary copy would be a thoughtful and reasonable gesture.

I would have loved to have a copy as a keepsake and to celebrate my cat being chosen. Iโ€™m grateful he was selected, but itโ€™s disappointing that I may not even be able to own the calendar he appears in because of the cost.

Hi Tm, thank you for sharing your thoughts. We truly appreciate your support and understanding of our fundraiser. We're glad your cat was selected and hope you still enjoy the calendar. Thank you for being part of our community! I will be reaching out in private to better assist you.

v
The Paw Print
virginia norland
Thank you so much for replacing the cap for my

Thank you so much for replacing the cap for my Cali cup!!

Hi Virginia, we're glad we could help with your Cali cup! Thanks for your kind words and support.

T
The Paw Print
Tink Galbraith
Iโ€™m seriously not surprised that my cat JAZZ was

Iโ€™m seriously not surprised that my cat JAZZ was chosen for the 2026-2027 calendar. He has always been charismatic, gentle, and empathetic. I kept him as a kitten of my Mother Cat Tinker, due to on his white right paw he has a black heart. I fell in love upon his birth. He goes on walks with me every night and doesnโ€™t leave my side. So to all of you at Paw Prints ๐Ÿพ I thank you with my whole heart for recognizing my wonderful Jazz ๐Ÿ’–๐Ÿค—๐Ÿ™‹โ€โ™€๏ธ

brownie one scares

brownie one scares me

Hi Almira, thanks for sharing your feedback. We're sorry to hear about your experience and would love to understand more so we can improve. I will be reaching out to you in private to assist you.

A
The Paw Print
Angela Merritt
I love pawprint the calendar with my Booties in

I love pawprint the calendar with my Booties in it and the other kitties is so beautiful ๐Ÿคฉ

I had a photo and they put another that did not

I had a photo and they put another that did not want ,so please send any more paw thing

Hi Tim, we're sorry for the mix-up with your order. We will be reaching out in private to better assist you. Thank you for your patience!

A
The Paw Print
Anonymous
deceptive

deceptive. they "choose" your dog but in reality, they say that to everyone and then insert your dog for your order after the fact.

Hi there, we're sorry to hear about your experience. We strive to provide clear communication and would like to assist you further. I have reached out in private to better assist you. Thank you for your feedback.

J
The Paw Print
John Gillespie
I am very proud to say that my little cat named

I am very proud to say that my little cat named stormy is on you of your beach towels and I am so happy that he was chosen. I caught stormy when he was a very tiny very sick feral kitten out in my yard. WE Took him straight to the vet and he was so tiny the vet couldn't sex him yet. THE vet said he wouldn't have made it another night outside. I spent the next 4 to 5 weeks feeding him around the clock ever 3 hours and giving him his medication. Because stormy and I spent so much time together in the beginning we are inseparable ๐Ÿ˜†. I have never loved an animal as much as I love him and I know he loves me because at night he sleeps either on my hip or the top of my head on the pillow ๐Ÿ˜†. Now stormy is about 5 years old and the sweetest thing and he knows he is the king of our castle.

This is a rip off company. Beware.

This is a rip off company.I placed an order for harness and never got them. Said they were delivered but again never got them. Will never buy fro the Chinese company again. I out I a complaint and I keep getting around. I asked that my credit card be refund but again no answer from them.

Hi Linda, we're sorry for the confusion, but we believe you may have the wrong company, as we do not sell harnesses. Please consider reaching out to the correct seller for assistance. Thank you!

A
The Paw Print
Anonymous
Thank you for choosing my dog koda

Thank you for choosing my dog koda. In your calendar, I ordered one. I appreciate it, that's awesome. Thank you

A
The Paw Print
Anonymous
I absolutely in love that my dear dog Lobo made

I absolutely in love that my dear dog Lobo made it in the coloring book!!!

J
The Paw Print
Jordan ackles
For the price I would expect better quality the

For the price I would expect better quality the art was nice

Hi Jordan, thank you for your feedback. We're glad you liked the art, and we'll take your comments into consideration to improve quality. I will be reaching out to better assist you.

C
The Paw Print
Cindy Lodrick
A complete scam! There is no calendar contest!!

A complete scam! There is no calendar contest!! Just look on Facebook alone and find people posting that their dogs won yet no two calendars have the same dogs on them. I should know mine was August but just for mine! All you had to do was sell items and not lies.

Hi Cindy_Boo_Boo, we're sorry for your disappointment. We appreciate your feedback and will look into the situation to clarify any misunderstandings. I will be reaching out to better assist you.

L
The Paw Print
Lmfratreeves
Lost order

So upset. I want the 4 calendars I paid for. I emailed. Why is there no phone number to speak to a human. I tried DHL shipping service. I have no idea if it went back to PawPrint or not.

Hi Lynn, we're sorry to hear about the trouble with your order. Please check your email for our direct response so we can resolve this quickly. Thank you for your patience!

L
The Paw Print
Lynneprovance
Purchaser Beware

Purchaser beware! I am still waiting for my order from placed in July 31 of three puzzles with my cat image. I finally received an email to let me know that my order will be refunded by my request. Today is August 24, 2026. I posted a few days ago in a review and am unable to find it. Hmmmm!

Hi Lynne, we're sorry for the delay and any inconvenience caused. We appreciate your patience and are glad the refund was processed. If you need further assistance, please reach out to us directly. Thank you for your understanding.