Shipping Policy

 

Shipping Policy

Thank you for choosing The Paw Print for your pet-loving needs! We are dedicated to ensuring your experience with us is as enjoyable as possible. Please take a moment to review our shipping policy to understand how we handle the processing and delivery of your orders.

 

Processing Time: All orders, including our beloved calendars, typically have a processing time of 1-5 business days but during periods of high demand can increase to 7 business days. Our team meticulously prepares and packs your items to guarantee they reach you in paw-some condition.

 

Shipping Methods: Once your order is processed, we ship via either USPS and/or DHL, selecting the most efficient and cost-effective option for your location.

 

Estimated Delivery Time: The estimated delivery time varies based on your location and the shipping method selected during checkout. On average, orders can be expected to arrive within the following windows depending on location from the date of shipment: 

United States: 2-5 business days

Canada: 6-10 business days

UK: 8-15 business days

 

Order Tracking: Upon shipment, you will receive a shipping confirmation email containing a tracking number. Use this number to track your order's journey to your doorstep.

 

Shipping Delays: While we strive for timely deliveries, external factors such as weather conditions, holidays, and unforeseen circumstances may cause delays. Your understanding and patience in such situations are greatly appreciated.

 

Multiple Shipments: Orders with multiple items may be shipped in separate packages to ensure the quickest delivery.

If you have any questions or concerns regarding your order's shipping, our customer support is here to help! Contact us at support@thepawprint.store or through our Contact Us page.

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The Paw Print
Mr f suleman
Very poor customer service overall

I was really disappointed with this puzzle. I ordered it with my cat’s picture on it, so I was excited to put it together, but the quality feels quite cheap. The pieces are difficult to fit together and the puzzle doesn’t seem particularly well thought out or designed.
For the price, I expected a much better-quality product and a more enjoyable experience. Unfortunately, I wouldn’t recommend it based on my experience.

Hi Mr. Suleman, we're sorry to hear about your experience. We appreciate your feedback and will use it to improve our products. We have contacted you in private to better assist you. Thank you for sharing your thoughts.

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The Paw Print
Karen Lee
I feel that if my cat was chosen

I feel that if my cat was chosen (which she was) then I should get a free calendar. I feel this a scam to get us to buy a calendar.

Hi there, we're sorry to hear about your concerns. Our promotions are always intended to be fair. I will be reaching out in private to better assist you. Thank you for your feedback!

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Peggy Denman
Have bought several items from and was pleased

Have bought several items from them and was pleased. The month I ordered a tote bag with my friends dog on the front of the tote for a gift. Received it but top part of the dog wasn’t there. Have send 3 emails to them and they won’t contact me. Me or my friends will not be ordering from them any more. Very disappointed

Hi Peggy, we're sorry to hear about the issue with your tote bag. I did just reach out in private to make this correct for you. We appreciate your past support and hope to make things right.

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The Paw Print
Anonymous
Thankyou

Thankyou for putting my beautiful Tulips photo for November!

Disappointed you didn’t mention this was in usd

Disappointed you didn’t mention this was in usd until you billed my cc

Hi Shari, thank you for your feedback. We apologize for any confusion about the currency. We’ll make sure to clarify this better in our product descriptions moving forward. We appreciate your input! I have reached out in private to better assist you.

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Anonymous
Nice

Nice picture

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regina B
First time ordering and love overall

First time ordering and love overall the quality and everything. It was shipped quick as expected.

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The Paw Print
Anonymous
Tigger

Tigger loving wants to hug and sleep on your shoulder does not like me to where glasses pushes them off my head.Demands attention and won’t give up if you are busy. Likes to chase the light we shine on floor. You can catch him snoozing in his cat bed sunning.

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The Paw Print
Angielite
I am so happy my beautiful sunshine made

I am so happy my beautiful sunshine made the calendar

This company is a scam

This company is a scam. False advertising. They say that support gets back to you right away I've been waiting since 2 hours after the order came through my email to tell them to cancel it. I got one email back from them saying they could not cancel it but somebody would get back to me. It is now Sunday and no one has gotten back to me. I am calling the credit card company tomorrow and I've already filed the police report. False advertising and I have proof.

Hi Dawn, we're very sorry for the frustration caused. We strive to provide prompt support and apologize for any delay you've experienced. I have reached out in private to better assist you. Thank you for bringing this to our attention.

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Dave Miller
Exceeded my expectations had learned a lot about promoting

I don’t write a lot of reviews, but when I’m really surprised by great service, I feel like I should say something.

I stopped into PAWPRINT COPY CENTER at [****], on a Sunday to have some promotional cards printed. I’ve been to plenty of the big chain printing places over the years, and honestly, it’s not always a great experience. A lot of the time you end up having to figure everything out yourself.

This was completely different.

I walked in with my file ready, thinking I’d probably have to drop it off and come back. Instead, Vincent helped me right away and took care of the printing on the spot. The cards came out great.

But what really surprised me was everything beyond the printing. I told Vincent what I was trying to promote, and we ended up having a really good, in-depth conversation about marketing and promotion. He clearly knows a lot about it and took the time to understand what I was trying to accomplish. He gave me some great ideas and advice that I honestly wasn’t expecting when I walked through the door.

I went in just expecting to get some cards printed. I walked out with great-looking cards, some really useful advice, and a few new ideas about how to promote what I’m doing.

The whole experience 100% exceeded my expectations. Great quality, immediate service, and most importantly, someone who actually took the time to help.

I’ll definitely be back. Highly recommended.

— Dave Miller

Just Incomplete & Unprofessional

Why is it to September 2027 and not December ? Its just all together looks incomplete and unprofessional.

Hi Dani, we're sorry to hear about your experience. We appreciate your feedback and will look into the issue to improve our service. I have reached out in private to better assist you.

Reviewer avatar
The Paw Print
Judy Davis
BLOWN AWAY BY PRODUCT

I bought one of these fall canvas mounts for my dog. I LOVED it so much I got 2 more for my cats. They are absolutely BEAUTIFUL. The COLOR is vivid and the detail is perfection. I will have these forever. Thank you so much for making such a beautiful product and my animals are precise. HIGHLY RECOMMEND!

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The Paw Print
Nancy M Puskorius
Pet Puzzle for Bruno would be more appealing if

Pet Puzzle for Bruno would be more appealing if the top of his head wasn't cut off. Maybe you can recrop?

Hi Nancy, thank you for your feedback! We'll look into recropping the Pet Puzzle for Bruno to improve its appearance. I will be reaching out in private to better assist you!

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Deidrie Lindsey
Lucy loves her likeness on the beautiful, well

Lucy loves her likeness on the beautiful, well made tote bag!!!

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Jody Ramos
Omg omg I absolutely love love it

Omg omg I absolutely love love it.. what a beautiful job done with the image I got a little emotional when I saw my fur baby

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Carrie Byington
Perfectly Pawfection!!

I absolutely love this amazing calendar it's so beautiful and I love how much work has been put into this calendar! I think you should give each participant a FREE calendar or a bonus. These calenders are a little bit pricey but honestly something great. Come on and warm the heart's of all the participants and surprise them with a free calendar!! Let's see how many other people agree with me, Let's get these kiddos a nice gift!!

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Eric Amodie
Never had an issue, then they send me the wrong

Never had an issue, then they send me the wrong calendar. Been trying for almost 3 weeks to get the correct ones, and just been dealing with emails with customer service that are not helpful at all….im no longer ordering from them anymore.

Hi Eric, we're sorry to hear about the mix-up with your order and the frustration it caused. We appreciate your feedback and will work to improve our service. I will be reaching out in private to better assist you. Thank you for being patient with us while we figure this out.

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The Paw Print
Anonymous
My dog was in the 2025 calendar and I was

My dog was in the 2025 calendar and I was wondering if I could still get that 20 25 calendar and instead of the pillow can I have his picture on something else like a t-shirt or tank top

Hi there! I will be reaching out in private to check on the availability of the 2025 calendar and discuss alternative products like a T-shirt or tank top with your dog's picture. We'd love to help you get exactly what you're looking for!

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The Paw Print
Brittanydeclements
My cat Kajira was picked to be on the 2027

My cat Kajira was picked to be on the 2027 calendar for the month of April. So Amazing . Kajira is such a beautiful cat. She’s not just a cat she’s my soul creature. Everyone believes their cat is the best in the world and special . But anyone who comes in contact with her she leaves an impression on and compliment how beautiful and unique her personality is. She is a Maincoon mix . What makes Kajira so sprecial to me is before she was born I knew she was coming. Sounds crazy right but my sister is who I got her ftom her mama cat was pregnant and I had just lost a kitten identical to Kajira but was a boy. Someone where I lived poisoned him I woke up and he was no longer breathing laying next to me. I was devastated well when I found out my sister cat was pregnant I got an impression and something told me that in the litter if kittens that was coming there would be a split face kitten for me in the litter. Kajira is such a force to be reckoned with she’s absolutely stunning and is so sweet and loving . She’s had two litters of kittens and is such a great mommy and the kittens that she had all were the most beautiful kittens and unique looking kittens I’ve seen. Kajira will follow me wherever I go she walks with me like a dog. Seeing her get picked filled my heart with so much joy. I constantly am telling her how beautiful she is. She gives hugs like a person and when I talk to her the level of understanding she has in her eyes goes beyond this world she’s not just a cat . She was sent her for me by unseen forces and I’m blessed that I get to see her beautiful face everyday. Thank you so much for choosing her picture . It’s rewarding also because I took this picture of her .

The company will trick you into thinking your

The company will trick you into thinking your pet one the contest and placed in a calendar. News flash everyone’s a winner here and they just use that gimmick to pressure you into buying a calendar

Hi Joshua, we're sorry for any confusion. We aim to make every customer feel valued and appreciated. I have reached out to you in private to better assist you. Thank you for your feedback.

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The Paw Print
Austin M
My peep won the contest and is in the calendar im

My cat (peep) won the contest and is in the calendar im so excited to get one!