Shipping Policy

 

Shipping Policy

Thank you for choosing The Paw Print for your pet-loving needs! We are dedicated to ensuring your experience with us is as enjoyable as possible. Please take a moment to review our shipping policy to understand how we handle the processing and delivery of your orders.

 

Processing Time: All orders, including our beloved calendars, typically have a processing time of 1-5 business days but during periods of high demand can increase to 7 business days. Our team meticulously prepares and packs your items to guarantee they reach you in paw-some condition.

 

Shipping Methods: Once your order is processed, we ship via either USPS and/or DHL, selecting the most efficient and cost-effective option for your location.

 

Estimated Delivery Time: The estimated delivery time varies based on your location and the shipping method selected during checkout. On average, orders can be expected to arrive within the following windows depending on location from the date of shipment: 

United States: 2-5 business days

Canada: 6-10 business days

UK: 8-15 business days

 

Order Tracking: Upon shipment, you will receive a shipping confirmation email containing a tracking number. Use this number to track your order's journey to your doorstep.

 

Shipping Delays: While we strive for timely deliveries, external factors such as weather conditions, holidays, and unforeseen circumstances may cause delays. Your understanding and patience in such situations are greatly appreciated.

 

Multiple Shipments: Orders with multiple items may be shipped in separate packages to ensure the quickest delivery.

If you have any questions or concerns regarding your order's shipping, our customer support is here to help! Contact us at support@thepawprint.store or through our Contact Us page.

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The Paw Print
Campanurdavid
I love the work they do I love

I love the work they do I love it

We lost our Mokie Joe July 13th of this year

We lost our Mokie Joe July 13th of this year. He was only 3 years old, and started having seizures in March, which the vet had a hard time finding the right meds to control them. We miss him terribly, but know he is no longer suffering.
I wanted this to hang on our wall.

AMAZING

I could not be happier with the outcome of the calendar. My best friend who has recently passed was unintentionally chosen for my birth month in the calendar. I’m so thankful. Gomez (my cat) was able to see it a few days before his passing and the calendar is forever hanging on my wall.

Reviews on the website and wonderful items and

Reviews on the website and wonderful items and orders for your pets (they donate to animals in need) as well ❤️‍🩹

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The Paw Print
Rachel W.
I bought one of the calendars and I loved it I

I bought one of the calendars and I loved it I want to get another one every time they do this and my dog was even in he took July is he cute or what my sweet boy.

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The Paw Print
Anonymous
Don't you have like a dog mat with my dog face

Don't you have, like a dog mat with my dog face on it and in colored pictures with his name on it water proof ink I also like colored pictures on the pillows. not black and white

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The Paw Print
Joanne Millard
We were so happy and a bit surprised that our

We were so happy and a bit surprised that our kitty cat Two Socks was chosen to be Miss May for your calendar but she is the prettiest, smartest, and best kitty cat and we are the proudest cat parents and ordered some for Christmas gifts for family and friends…and plan to order some puzzles as well!!!

Great Puzzle!

Love the puzzle and the size! It’s very colorful! Thank you!!

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The Paw Print
millieah
Scam - don’t buy!

This is a ridiculous price to pay for a calendar. To top it off, I suspect EVERYONE is slightly different. Mine took weeks to arrive and finally appeared on August 14. To my dismay, it was a calendar beginning in August 2026 so not even a 2027 calendar. Added to that was my cat’s photo was showing for August! So, I get 2 weeks to enjoy seeing my photo on the calendar. That’s it, two weeks! I already have 2026 calendars. I wasn’t signing up for another one, or so I thought!
This company then followed up with a puzzle I could purchase of the photo. NO WAY! Fool me once but don’t expect to fool me twice.

Hi Millie, we're sorry to hear about your experience. We appreciate your feedback and will look into these issues to improve our service. We have also reached out in private to better assist you.

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The Paw Print
Anonymous
One on the most beautiful prints of our dog

One on the most beautiful prints of our dog Dallas we have ever seen. You absolutely cannot tell it is a print. Every one that has seen it thinks I painted it. Very satisfied. Beautiful work. Than you for a beautiful memory.

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The Paw Print
Kittyshell79
My beautiful Lola in the calendar

An awesome picture of my beautiful Lola in the calendar the month of August. Which also is my daughter’s birth month. And this August happens to be her 21st. How awesome is that.

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The Paw Print
Jenny Krebs
Wall calendar

"I am so impressed with this calendar! My cat, Muffin, is featured on the October page, and the photo looks amazing. The calendar is very well made, and the colors are incredibly vibrant. It’s a high-quality product that I’m proud to display!"

Scammed

The calendars are tailor ordered and your pet never actually wins it’s like an ai made calendar everyone’s pet wins very misleading and nowhere can I find it stated that’s what they do

Hi Caleb, we're sorry for any confusion. We have reached out in private to better assist you and explain the process for our calendars.

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The Paw Print
Brightberryd
AI slop

It's obvious you use AI on the majority of your products. you should hire a real artist.

Hi Sable, thank you for your feedback. We appreciate your perspective and are always looking to improve. If you have specific suggestions or concerns, please feel free to reach out to us directly. We value your input!

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The Paw Print
Anonymous
Misleading company!!

Misleading and overpriced. They make you think your pet “won” a spot in their calendar, when it seems like basically every pet gets selected. Then they send you a private link to buy an expensive calendar just for your pet to be on one page. The calendar doesn’t even appear to be publicly available on their website. You could get an entire custom calendar of just your own pet somewhere else for way cheaper. Feels like a scam.

Hi there, thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your concerns. We aim to be transparent and provide value to our customers. I have reached out in private to better explain the process. Thank you for your understanding.

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The Paw Print
Beth Burbank
Do not order from paw print

Do not order from paw print. The are way over charging. And are not giving the discounts they promise to give. Also, they use your dog|animal picture anywhere they want to. Just a heads up.

Hi Beth, we're sorry to hear about your experience. We take your concerns seriously and would like to address them privately. I will be reaching out in private to better assist you. Thank you for your feedback.

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The Paw Print
Courtney McDorman
Amazing customer service & product!

This representative was so helpful. They were able to track down my package after I couldn’t track it. Once it arrived I noticed days later the lid had a crack. I emailed and they immediately shipped out a replacement lid. I love my tumbler with my cat on it!! Highly recommend this company. They take pride in the product and customer service!!!

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The Paw Print
VINICIUS GONCALVES DO TALHO
We loved the calendar.

We love the calendar! When we first opened the package, we felt a wave of nostalgia for our "miau"—which is how we write the sound a cat makes in Brazil. She is still back home being looked after by my parents while we wait for the right moment to bring her here. In the meantime, we look back at our photos and the videos my parents send, and we enjoy looking at our calendar every day and getting to know other cute animals. Thank you for the care and attention you showed throughout the entire process, from the photo submission to the product delivery. Honestly... we love it!

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The Paw Print
Yvonne Lynn Kramer
I absolutely love my Tumblr and my beach towel

I absolutely love my Tumblr and my beach towel they are awesome I'm showing them off everywhere to everybody this stuff is really really a blessing thank you very much

Cute but order was messed up, not satisfied

My magnet I ordered was super dark and cut off one of my dogs ear in it and some of her face so now it’s going in the garbage, and the calendar I ordered with my dog in it was adorable but her name was like right there at her ears almost cutting them off when there was plenty of room at the bottom to put her name (poor placement on both) :/ even though I’m not satisfied I won’t give you lower than 3 stars to hurt your business

Hi Jenna, thank you for your honest feedback. We're sorry to hear about the issues with your order and appreciate your understanding. We’ll work on improving our product placement and quality to prevent this in the future. We have also reached out in private to better assist you. Thanks again for your support.

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The Paw Print
Paul Brandao
New Starw

Works great needed a straw that didn't come with the cup awesome customer service that sent a straw to me

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The Paw Print
Anonymous
It was offered award

It was offered award. I suppressed that you ask for 21.00 …..so confused .

Hi there, thank you for your feedback. We apologize for any confusion. Please note that we do not send free calendars. If you have any questions, feel free to reach out!

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The Paw Print
Anonymous
Was a gift…my friend RAVES about hr Shiloh

Was a gift…my friend RAVES about hr Shiloh cup”!!

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The Paw Print
Teddy Germain
Great customer service

I like doing business with a company willing to work with their customers, even if there is an issue, to help benefit both parties.